FREQUENTLY ASKED QUESTIONS

Our Products

Is your meat British?         

We only ever use prime British Beef either from local abattoirs, or from other British abattoirs with which we have longstanding relationships. Our pork is primarily Cornish, but we do use EU pork on certain lines, which is always high welfare. Our chicken breast is EU high welfare also.


Is your meat Halal?      

We don’t sell any Halal products, or any other product that has been religiously slaughtered. However, we do use BRC accredited poultry slaughterhouses, which is the highest grade of accreditation. We only ever use high welfare poultry products.


Is your meat grass-fed?         

All of our beef is prime British beef, grass-fed. This is to ensure all of our beef meets the high standards we set for ourselves here at meatsupermarket.com.


Where are you based?        

We’re based in Cornwall, but happily deliver to all mainland UK addresses (free when you spend £55 or more!) 😁

Placing An Order

Can you provide bespoke/custom orders?      

Unfortunately, we can’t provide bespoke or custom orders. All of our available products and prices can be found online at: meatsupermarket.com


However, we are always looking to expand our range of products to better meet the needs of our customers. If you want to give us a suggestion for products you’d like to see, send us an email at [email protected].

Remember to have a look in future to check all new additions to our site! 😁

What should I do if a product I want isn’t listed on your site?         

We are always looking to expand our range of products to better meet the needs of our customers. If you want to give us a suggestion for products you’d like to see, send us an email at [email protected].


Remember to check back in future to check all new additions to our site! 😁


What does “Sorry, we don’t deliver to this area” mean during checkout?        

We are working with our courier partner to reduce the number of areas we can’t offer delivery to. However, there are still a few postcodes where delivery is unavailable. The full list of which can be found on our website at https://www.meatsupermarket.com/delivery-returns/.

What payment methods do you accept?         

We currently accept payment using the following cards: Visa, Mastercard, Maestro, and American Express.


Unfortunately, we can only accept payments through our website, no other options are available.

Is there a minimum order requirement?        

Yes, our minimum order requirement is currently £35, and this will incur a £4.99 delivery charge. For free delivery, you need to spend at least £55.

Packaging

How long will my food remain fresh?       

All of our boxes have been tested in realistic, high standard laboratory conditions. All of our products are packaged in an air-infused padded, sealed, thermo bag - which ensures your parcel stays cold and fresh for up to 48 hours after leaving us here at meatsupermarket.com!


More information can be found online at meatsupermarket.com/delivery-returns.

Is the packaging recyclable/reusable?         

Our packaging is almost entirely recyclable. The box is made of corrugated cardboard, and the gel ice packs are made from 100% recyclable low-density polyethene film (filled with a non-toxic food grade gel).


More information can be found online at meatsupermarket.com/delivery-returns

Delivery

When are your order deadlines?     

Orders placed before 11am can be delivered within 2 working days (or a later date if you’d prefer!), orders received after 11am are able to reach you after a minimum of 3 working days.


Unfortunately, we aren’t able to offer deliveries on Saturday, Sunday, or Monday. However, we are looking to change this in the near future 😁

Can you deliver to my area? 

We offer a UK mainland, 2 day delivery service. Wherever you're based, you can get fresh meat delivered straight to your door - give us a try! 😁


All information regarding delivery can be found on this page including the few areas we are currently unable to deliver to due to not being able to provide next-day delivery to these locations.

We are working with our courier partner to cover more areas, so check back in future to see whether delivery has become available for your postcode!


What time will my delivery arrive?         

Unfortunately, we can’t tell you exactly when your order will arrive. On the morning of your delivery, DPD will send you a notification via email or phone letting you know your 1 hour delivery window.

Where is my order?       

On the morning of your delivery, you should receive a notification via email or phone from DPD letting you know your 1 hour delivery window. If you haven’t received this notification, you can enter your parcel number on DPD Local’s website https://dpdlocal-online.co.uk/tracking to track your order.


If you have any issues, please contact us at [email protected] and we’ll do our best to resolve any problems 😁

How much does delivery cost? What courier do you use?         

All deliveries for orders over £55 are completely free! For smaller orders, a £4.99 delivery charge will be added to your total.

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