TERMS & CONDITIONS
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are meatsupermarket.com. M&W Meats Limited T/A Meatsupermarket.com a company registered in England and Wales. Our company registration number is 10109985 and our registered office is at 79 Higher Bore Street Bodmin Cornwall PL31 1JT. We are trading as www.meatsupermarket.com and our correspondence is Gwindra Industrial Estate, St Stephen PL26 7LE. Our registered VAT number is 464992988.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the goods accurately, we cannot guarantee that a device’s display of the goods accurately reflects the goods. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.3 Preparation Our products are prepared by skilled and experienced butchers and we attempt to make sure that each product is exactly the weight specified, due to human error they may be some variance in the displayed height, weight and measurements stated on www.meatsupermarket.com.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the products. We may change the product and/or substitute certain products which may be part of your order.
6.2 Changes to these terms. We may make changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7. ORDERING THE PRODUCT
7.1 Ordering. All orders for goods from us will be made through our website, please ensure that you check your order at every stage of the order process.
7.2 Unavailability. If any of your order is not available from stock you will be notified and given the option to either wait until the product is back in stock, choose an alternative replacement at the same value or have a full refund within 14 days.
7.3 Promotions and discounts. Promotions and discount codes are only to be used where applicable and may not be combined with any other offers. If we feel that there has been an abuse of the fair usage of any offers or promotions then we reserve the right to withdraw, withhold or cancel any promotion or discount code at any time.
7.4 Declining an order. We reserve the right the decline any order for any reason.
7.5 Minimum order. All orders must exceed the minimum order value of £35 per order, this is clearly stated within the checkout process and must be over £35 when all discounts and promotional codes have been applied.
8. PROVIDING THE PRODUCTS
8.1 Delivery costs. The costs of delivery will be as displayed on our website.
8.2 Delivery date. Delivery times may vary unless you have selected a specific time slot through our courier. Delivery dates can be selected in the order confirmation process. Your order will be delivered on the delivery date given in the checkout process which is confirmed in your confirmation email unless there is an event outside our control.
.8.3 Delivery delays. If we are unable to meet our delivery date as stated in the confirmation email, you will be informed by us or our courier service. We aim to meet all of our delivery dates but they should be treated as estimates and are not a guaranteed delivery date. Time is not of the essence. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any product you have paid for but not received.
8.4 Delivery completion. Delivery will be considered complete when we or our courier service deliver your order to the address provided in your order. If no one is available to receive your order at the address that you have chosen then our courier is instructed to leave the order in a place that the driver considers a safe location but this cannot be guaranteed, when possible we will follow the delivery instructions that you have given when making your order but this cannot be guaranteed.
8.5 When you become responsible for and own the products. Once we have delivered your order as stated in 8.4 the products are your responsibility. You own the products once we have received payment in full, including the delivery charges.
8.6 Outside the UK. We currently do not deliver to addresses that are not in the UK, you may place an order while you are outside of the UK but the delivery address must be in the UK.
8.7 Delivery address. Your order will be delivered to the address that you specified when you made the order, it is your responsibility as the buyer to make all arrangements necessary to take the delivery of your order. It is your responsibility to check your order is correct.
8.8 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and 12.2 will apply.
8.9 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside of our control we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any product you have paid for but not received
9. PRICING AND PAYMENT
9.1 Where to find the price for the product. The price of the product (which includes VAT but not delivery charges) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see 9.2 for what happens if we discover an error in the price of the product you order.
9.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
9.3 Total price. The total price of all orders including VAT and delivery costs will be displayed in your shopping cart and can be viewed here before you confirm your order.
9.4 Confirmation email. Once an order has been placed we will confirm the order by email. We will detail your order including the price of the order.
9.5 Payment Full payment of the order including any VAT and delivery costs are made at the point of ordering, even if the order will not be received until a later date. Full payment must be paid before an order can be confirmed. If any payment is rejected or refused we are entitled to immediately cease or suspend any orders or services of further deliveries of good until payment has been received.
10. YOUR RIGHTS TO END THE CONTRACT
10.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing when you decide to end the contract and whether the goods are perishable or non-perishable:
a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract;
b) If you want to end the contract because of something we have done or have told you we are going to do, see 10.2;
c) In all other cases, see 10.3 and 10.4.
10.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
a) we have told you about an upcoming change to the product or these terms which you do not agree to (see 6.2);
b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
c) there is a risk that the supply of the products may be significantly delayed because of events outside our control;
d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 28 days; or
e) you have a legal right to end the contract because of something we have done wrong.
10.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online under the Consumer Contracts Regulations 2013 you have a legal right to change your mind within 14 days and receive a refund. This only applies to non-perishable products. You will need to pay the cost of returning the products to us or notify us 48 hours before your delivery date. This is because you order may start to be prepared up to 48 hours before your delivery.
10.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of perishable goods. However if you notify us at least 48 hours before your delivery date there may be an opportunity to cancel your order and receive a refund.
11. HOW TO END THE CONTRACT WITH US
11.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
a) Email. Email us at [email protected] Please provide your name, home address, details of the order and, where available, your phone number and email address.
b) Online. Complete the form on our website, www.meatsupermarket.com/contact-us.
c) By post. Write to us at Unit 1, Windmill Industrial Estate, Fowey, Cornwall, PL23 1HB. Including details of what you bought, when you ordered or received it and your name and address.
11.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us providing they are non-perishable or perishable items containing a foreign body. You must either return the goods in person, post them back to us at Unit 1, Windmill Industrial Estate, Fowey, Cornwall, PL23 1HB or (if they are not suitable for posting) allow us to collect them from you. Please email us at [email protected] for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the non perishable goods within 14 days of telling us you wish to end the contract. You right to change your mind does not apply to perishable goods.
11.3 When we will pay the costs of return. We will pay the costs of return:
a) if the products are faulty or misdescribed;
b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
11.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection or the costs of collection will be the same as our charges for standard delivery.
11.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
11.6 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
11.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
12. OUR RIGHTS TO END THE CONTRACT
12.1 We may end the contract if you break it. We may end the contract at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
12.2 You must compensate us if you break the contract. If we end the contract in the situations set out in 12.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
13. IF THERE IS A PROBLEM WITH THE PRODUCT
13.1 Fit for consumption. If your order arrives and you consider that the goods are not fit for consumption please contact us immediately via meatsupermarket.com/contact. Do not consume a product that you do not believe is the correct temperature or not fit for consumption.
13.2 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at [email protected] or Unit 1, Windmill Industrial Estate, Fowey, Cornwall, PL23 1HB.
14. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER
If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products
15.3 We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use.
16. HOW WE MAY USE YOUR PERSONAL INFORMATION
16.3 Understanding our Policies. Please make sure that you have read and understood both policies and how they apply to you before you place an order.
17. DISCOUNT VOUCHER CODES
We operate a range of voucher discounts and offers that will have their own individual terms and conditions attached explaining how they work on issue. Voucher and discount codes are limited to one offer per order and if multiply codes are attempted then the last code entered will be the code that will be used for the order.
18. OTHER IMPORTANT TERMS
18.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 of us telling you about it and we will refund you any payments you have made in advance for products not provided.
18.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
18.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you fraudulently charge a payment back from us when we have completed your order.
18.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.