Delivery Costs

For all orders over £60, a weekday delivery is completely FREE! The usual weekday delivery charge is £5.95.

For Saturday deliveries, orders over £60 incur a £2.95 surcharge. The usual Saturday delivery charge is £7.95.

Minimum order value is £30 for all orders.

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Delivery Restrictions

Although we are working with our courier partner to cover more areas, for now, the following restrictions are in place.

• Weekday only deliveries available to the below postcodes:
  AB30-35, AB39, AB41-45, AB51-54, DD1-11, FK16-21, G63, KA18-19, KA26, KA29, KY9-10, KY13-16, LE89, ML11-12, PH1-18, TD15
• Delivery is currently unavailable to the below postcodes:
  AB36-38, AB55-56, BT1-99, CX99, D1-49, GL65, GX99, GY1-10, HS1-9, IM1-9, IM86, IM99, IOM, IV1-28, IV30-36, IV40-56, IV63, IV99, JE1-5, KA27-28, KS24, KW1-17, PA20-50, PA60-78, PA80-88, PH19-26, PH30-44, PH49-50, REH1, TR21-25, ZE1-3

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Courier

DHL is our preferred courier, with deliveries made between 7am and 10pm (though the vast majority will be made between 8am and 6pm). Delivery times may differ, and depend on the size of the parcel and the delivery address.

On the morning of your delivery, a 1 hour delivery window will be given by DHL. Provided you have entered your mobile or email address correctly, you will receive a notification (please note, this is an estimate, and on rare occasions deliveries may be made outside of this window). You will also be able to track your parcel here: https://track.dhlparcel.co.uk/

The DHL driver will first attempt to deliver to your address, then to a neighbour, and then will leave in a safe place if there is no-one to accept the parcel.

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Returns

As we pride ourselves on the freshness and quality of our products, unfortunately we cannot accept returns. But if you have any questions or issues, please get in touch with us at info@meatsupermarket.com (or through our contact form www.meatsupermarket.com/pages/contact), where one of the team will be more than happy to help!

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Refunds

If at any time we have offered you a refund, the amount will be credited to your account or card used to place the order, and will be visible in your bank within 10 working days of it being processed.

Should you have any issues, please contact us at info@meatsupermarket.com (or through our contact form www.meatsupermarket.com/pages/contact).

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Packaging

Our packaging has been designed to ensure that our products reach you in perfect condition. This is done by using the highest quality packaging, creating a modified atmosphere to keep the products fresh whilst in transit:

• White double walled “Extra strong” corrugated cardboard
• Air-infused, padded, thermal liner with seal
• Gel ice packs, made from 100% recyclable, low-density polyethene film, filled with a non-toxic food grade gel

The packaging we use has been thoroughly tested, and has been proven to keep the contents at a safe temperature up until the end of the second day after leaving us here at meatsupermarket.com!