FAQs

To receive the 2 free steaks, simply subscribe to our marketing and follow the email link to proceed to checkout. The free steaks will automatically be included with your order if you meet the promotional requirements.

The type of free steaks included in this offer are Sirloin 2x 6oz Steaks. Which are Premium quality to ensure a delicious dining experience.

Yes, there may be a minimum purchase requirement to qualify for the free steaks. Please refer to the specific promotion details listed on our website for any minimum order values. (Currently £40 Minimum Spend)

This offer may not be combined with other promotional codes unless stated otherwise. Check our website’s terms and conditions for more details on stacking promotions.

The “x2 Free Steaks” offer is available for a limited time. Please visit our website or subscribe to our newsletter to stay updated on the promotion’s availability.

If your order arrives without the free steaks, please contact our customer support team immediately. We’ll work to resolve the issue as quickly as possible.

The free steaks are not eligible for returns or exchanges. However, if there are any issues with the quality, please contact our customer service team for assistance.

The Smile Rewards Program is our way of thanking you for being a loyal customer. By joining, you can earn points for every purchase and redeem them for exclusive discounts and special perks.

Joining is easy! Simply create an account on our website, and you’ll automatically be enrolled in the Smile Rewards Program. You’ll start earning points right away with your first order.

You can earn points through various actions, such as:

• Making a purchase.

• Referring friends.

• Signing up for our newsletter.

• Following us on social media.

To redeem your points, log in to your account and navigate to the “Rewards” section. Here, you can choose from available rewards, including discount codes, free products, or exclusive offers.

Yes, points may expire after a certain period if not used. Please check the program’s terms and conditions on our website for specific expiration details.

Points can typically be redeemed for exclusive discounts, which may or may not be combinable with other promotional codes. Refer to the specific terms and conditions of each offer.

Within your account, go to the “Refer a Friend” section. Share your unique referral link, and when your friend makes their first purchase using that link, you both earn points!

If you encounter any problems with your points or rewards, please contact our customer support team, and we’ll help resolve the issue as quickly as possible.

At Meatsupermarket.com, we offer a wide range of high-quality meats including beef, pork, poultry, lamb, and specialty meats. We also have a variety of meat products such as sausages, burgers, and deli meats.

We offer both fresh and frozen alternatives on the site and this will always be specified within the product description.

We’re unable to offer bespoke or custom orders at this time. All of our products and prices are listed online at www.meatsupermarket.com. However, we are always looking to expand our range to better meet our customers’ needs. If you have a suggestion for products you’d like to see, feel free to email us at info@meatsupermarket.com. Be sure to check back regularly for new additions to our site!

We’re always looking to expand our product range to better serve our customers. If you have a suggestion for products you’d like us to offer, please email us at info@meatsupermarket.com. Don’t forget to check back regularly for new additions to our site!

Each of our boxes is tested under realistic, high-standard laboratory conditions. Our products are securely packaged in an air-infused, padded, and sealed thermal bag, ensuring your parcel remains cold and fresh for up to 48 hours after dispatch.

We are actively working with our courier partner to minimise the number of areas where we cannot deliver. However, there are still a few postcodes where delivery is currently unavailable. You can find the complete list on our website’s delivery page. For more details, please visit our delivery page.

Yes, we offer customizable meat boxes! You can build your own meat box by selecting the cuts and quantities that best suit your needs. This way, you get exactly what you want delivered straight to your door.

We package your order in insulated boxes with ice packs to ensure it remains at the correct temperature during transit. We ship orders via reliable courier services to ensure timely delivery.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our courier’s website.

If you are not satisfied with your order, please contact our customer service immediately. We handle returns and refunds on a case-by-case basis to ensure the highest level of customer satisfaction.

You can modify or cancel your order within a limited time frame after placing it. Please contact our customer service as soon as possible if you need to make changes.

We use both grass/grain and forage fed beef and ensure we source it from ethical and quality producers to get the best possible cuts to meet the high standards we set for ourselves here and our customers at Meatsupermarket!

All our meat is expertly cut, packaged, and delivered fresh to your doorstep – and it’s perfectly suited for home freezing.

We do not offer Halal products or any meat that has been slaughtered for religious purposes. However, we source our poultry from BRC-accredited slaughterhouses, ensuring the highest standard of accreditation. We are committed to using only high-welfare poultry products.

We’re based in Cornwall, but happily deliver to all mainland UK addresses (free when you spend £60 or more!)

We accept payments using Visa, Mastercard, Maestro, and American Express. At this time, payments can only be made through our website, and no alternative payment methods are available.

Our packaging is designed to be almost fully recyclable. The box is made from corrugated cardboard, and the gel ice packs are made of 100% recyclable low-density polyethylene film. The non-toxic, food-grade gel inside can be safely poured down the drain with hot water once defrosted.