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FAQs | Meat Supermarket
Find answers to all your questions about Meat Supermarket on our FAQs page. Learn about our products, delivery, returns, and more. We're here to ensure your online meat shopping experience is as smooth as possible.
Is your meat fresh?
Yes, all of our meat is cut, packed, and delivered fresh to your door – and is perfectly suitable for home-freezing.
Is your meat British?
We source our prime British Beef predominantly from local abattoirs, or alternatively, from trusted British abattoirs we've maintained long-term relationships with. Should any beef not be of British origin, it will be clearly indicated in the product description. Our pork is mainly sourced from Cornwall, although we occasionally use high-welfare pork from the EU for specific products. Additionally, our chicken breast is always sourced from high-welfare farms within the EU.
Is your meat Halal?
We don’t sell any Halal products, or any other product that has been religiously slaughtered. However, we do use BRC accredited poultry slaughterhouses, which is the highest grade of accreditation. We only ever use high welfare poultry products.
Is your meat grass-fed?
We use both grass/grain and forage fed beef and ensure we source it from ethical and quality producers to get the best possible cuts to meet the high standards we set for ourselves here and our customers at Meatsupermarket!
Where are you based?
We’re based in Cornwall, but happily deliver to all mainland UK addresses (free when you spend £60 or more!) 😁
Placing An Order
Can you provide bespoke/custom orders?
Unfortunately, we can’t provide bespoke or custom orders. All of our available products and prices can be found online at: meatsupermarket.com
However, we are always looking to expand our range of products to better meet the needs of our customers. If you want to give us a suggestion for products you’d like to see, send us an email at email@example.com.
Remember to have a look in future to check all new additions to our site! 😁
What should I do if a product I want isn’t listed on your site?
We are always looking to expand our range of products to better meet the needs of our customers. If you want to give us a suggestion for products you’d like to see, send us an email at firstname.lastname@example.org.
Remember to check back in future to check all new additions to our site! 😁
What does “Sorry, we don’t deliver to this area” mean during checkout?
We are working with our courier partner to reduce the number of areas we can’t offer delivery. However, there are still a few postcodes where delivery is unavailable. The full list of which can be found on our website at https://www.meatsupermarket.com/delivery-returns/.
What payment methods do you accept?
We currently accept payment using the following cards: Visa, Mastercard, Maestro, and American Express.
Unfortunately, we can only accept payments through our website, no other options are available.
Is there a minimum order requirement?
Yes, our minimum order requirement is currently £30, and this will incur a £5.95 delivery charge. For free delivery, you need to spend at least £60.
How long will my food remain fresh?
All of our boxes have been tested in realistic, high standard laboratory conditions. All of our products are packaged in an air-infused padded, sealed, thermo bag – which ensures your parcel stays cold and fresh for up to 48 hours after leaving us here at meatsupermarket!
More information can be found online at meatsupermarket.com/delivery-returns.
Is the packaging recyclable/reusable?
Our packaging is almost entirely recyclable. The box is made of corrugated cardboard, and the gel ice packs are made from 100% recyclable low-density polyethene film (filled with a non-toxic food grade gel, which can safely be poured down the drain with some hot water once defrosted).
More information can be found online at meatsupermarket.com/delivery-returns
When are your order deadlines?
Orders placed before 11am can be delivered within 2 working days (or a later date if you’d prefer!), orders received after 11am are able to reach you after a minimum of 3 working days.
Unfortunately, we aren’t able to offer deliveries on Saturday, Sunday, or Monday. However, we are looking to change this in the near future 😁
Can you deliver to my area?
We offer a UK mainland, next-day delivery service. Wherever you’re based, you can get fresh meat delivered straight to your door – give us a try! 😁
All information regarding delivery can be found on this page including the few areas we are currently unable to deliver to due to not being able to provide next-day delivery to these locations.
We are working with our courier partner to cover more areas, so check back in future to see whether delivery has become available for your postcode!
What time will my delivery arrive?
Unfortunately, we can’t tell you exactly when your order will arrive. On the morning of your delivery, DPD will send you a notification via email or phone letting you know your 1 hour delivery window.
Where is my order?
On the morning of your delivery, you should receive a notification via email or phone from DPD letting you know your 1 hour delivery window. If you haven’t received this notification, you can enter your parcel number on DPD Local’s website https://dpdlocal-online.co.uk/tracking to track your order.
If you have any issues, please contact us at email@example.com and we’ll do our best to resolve any problems 😁
How much does delivery cost? What courier do you use?
All deliveries for orders over £60 are completely free! For smaller orders, a £5.95 delivery charge will be added to your total.