37+ Years Experience

Feeding the nation for less!

FAQs

Learn about our products, delivery, returns, and more. We're here to ensure your online meat shopping experience is as smooth as possible.

Ordering

What products do you offer?

At Meatsupermarket.com, we offer a wide range of high-quality meats including beef, pork, poultry, lamb, and specialty meats. We also have a variety of meat products such as sausages, burgers, and deli meats.

Are your meats fresh or frozen?

We provide both fresh and frozen meat options. Each product listing will specify whether it is fresh or frozen.

Shipping

How is my order packaged and shipped?

We package your order in insulated boxes with ice packs to ensure it remains at the correct temperature during transit. We ship orders via reliable courier services to ensure timely delivery.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our courier’s website.

Returns and Refunds

What is your return policy?

If you are not satisfied with your order, please contact our customer service immediately. We handle returns and refunds on a case-by-case basis to ensure the highest level of customer satisfaction.

Can I change or cancel my order?

You can modify or cancel your order within a limited time frame after placing it. Please contact our customer service as soon as possible if you need to make changes.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.