DELIVERY & RETURNS
Delivery: Our standard delivery is FREE on all orders over £55 and £4.99 to the majority of the UK, we have a £35 minimum order value.
If you live in the Highlands or Islands (not mainland UK) and some parts of Scotland, unfortunately, we wouldn't be able to offer 48 hour delivery.
We're working with our courier partner to cover more areas, but for now, unfortunately, we cannot deliver to the following postcode areas:
AB31-56, BT, EI, FK17-21, GY, JE, IM, IV, KV27, KW0-17, PA20-78, PA15-99, PH15-50, TR21-25, AZE.
DPD is our UK based courier, deliveries are made between 6 am - 10.00 pm. DPD will keep customers up to date with the delivery progress.
Customers will be notified of a 1-hour delivery slot on the day of delivery, just provide your email and mobile number at checkout to make sure you are kept up to date with your delivery.
Returns: Unfortunately, we do not accept returns. We pride ourselves on the freshness and quality of our products.
As many are cut specifically to order, we cannot accept their return. If you have any further question in relation to returns, please contact us.
Refunds: If at any time we have offered you a refund, the amount should be credited to your account or card used to place the order and will be visible in your bank within 10 working days of it being processed.
Should the refund not appear in your account in this time, please contact us
Packaging: All of our packaging has been specifically designed and validated to ensure that our products reach you in perfect condition.
The design has been tested in realistic and high standard laboratory conditions to keep the contents below 5°C for over 48 hours.
Box: White double walled "Extra Strong" corrugated cardboard.
Temperature Control Bag: Air-infused padded "Thermo Bag" with seal.
Gel Ice Packs: Made from 100% Recyclable low-density polyethene film and filled with a non-toxic food grade gel.
Product Packaging: We use modified atmosphere packaging for our products to ensure freshness.